Warranty & Returns
To avoid any unwarranted postage costs, the first step in the warranty process is to send an email to our service team firstname.lastname@example.org.
In your email please let us know the invoice number and with as much detail the nature of the problem.
Our warranty covers the replacement of the hardware only and does not cover any products considered as consumables, or any other expenses incurred or associated with the purchase of the part.
Our liability at any and all times and under all circumstances will never exceed the original purchase cost of the item.
WHAT can be returned?
We will accept returns on faulty hardware (eg mods, oHm readers, battery chargers, etc etc). Items such as coils, e-liquid, building wire etc etc, are considered consumables, and are therefore not covered by warranty.
WHEN do items need to be returned by?
Please inspect your delivery immediately when it arrives and notify us if there are any problems. If you have received a damaged item, we need to be notified within 48 hours of receipt.
WHERE do items need to be returned to?
MIster Devices - 92 Beaumont Street, Hamilton, NSW, 2303. Once we confirm that the hardware is faulty, we will reimburse the cost of postage to you and of course, cover the cost to replace the units. If the item is not faulty all postage costs are at the expense of the buyer.
CREDIT for returns?
We will issue a replacement part at no cost to the purchaser. If a replacement part is not available, an exchange for a different product will be made available, or a store credit.
Instore return option?
Sure thing! If we cant determine the problem on the spot you may need to leave the device with us for an in depth inspection, we may have loan devices you can use during this process.